Clients are members of a family with personal and business lending relationships that are both individual and corporate. There are several different business entities, each with different ownership, and several individual loans to parents and children alike with collateral in several states. As a private bank, Truxton Trust is experienced and proficient in handling these types of relationships, managing all the information in a discreet, coordinated fashion, assuring smooth execution and attainment of clients’ multiple goals.
A client receives payments to his office, and the check processing requires two people in different locations. Prior to getting remote deposit, the checks were copied, faxed to the second location, and then were physically taken to the bank by 2:30 p.m. Bad checks were mailed back to the office generally received seven to 10 days after the initial deposit. With Truxton Trust Remote Deposit, the office manager scans the checks during her workday. The second location has Internet access to the scanned copies of the checks, eliminating faxes. At the end of the day, anytime before 5 p.m., a deposit is sent electronically to the bank. The check copies are more secure online and are available for research from multiple locations. The client knows about bad checks within two business days of the deposit. Many banks offer remote deposit services; however, Truxton Trust delivers this service in a manner that saves business owners money and saves the office staff time and hassles.
A client with a liquid net worth feels that it is an ideal time to pursue opportunities in a soft commercial real estate market. Accustomed to working with leveraged real estate investors, commercial real estate departments at other banks are expensive and formulaic in their approach. They are concerned about their own real estate problems. Truxton Trust knows the private banking marketplace and appreciates this client’s investment interests. Truxton Trust understands his goals and financial circumstances. The bank provides the client with a flexible commitment to pursue his target investments on his own timetable with terms he chooses, at his convenience.
The office manager of a local business is very firm in her commitment that she will not move the firm’s bank accounts to Truxton Trust. Though she is unhappy with their regional bank’s services, she will not switch since she believes that all online banking is the same. Truxton Trust successfully argues that their services are quite different and more up-to-date. Truxton Trust online banking is fully integrated; fewer screens and “clicks” are required. It has more features, including an ability to transfer between banks, schedule recurring transfers and send wires electronically (no more faxes to the bank’s wire department). The clients can input all direct deposit payroll and process expense reimbursements online. Most importantly, customer service is right here in Nashville. Truxton Trust clients can call people who know them, know the system and know the answers to their questions. Wow! Truxton Trust gets a new customer, converting a committed skeptic into a raving fan.
A business owner has small offices in multiple locations. He travels domestically and internationally. His business uses Truxton Trust Remote Deposit, and he is delighted with the ability of his employees to deposit checks any day from any location. However, his payables processing is not as sophisticated. He runs a lean operation with few senior administrative staffers. Payables checks over a certain size require his approval. But with his travel schedule, these approvals can stack up uncomfortably. With Truxton Trust’s Online Business Bill Pay, this client can approve transactions from any computer in any location. His employees input the items and can approve up to a certain level. He approves the rest at any time, day or night. Recurring payments are more easily managed. Moreover, the system allows him to view the payment activity of all the users, payment history for the company as whole and run audit reports at any time, no matter where he is located. Fewer paper checks in the office and in the mail also reduce the risk of fraud. This client simply can’t believe how easy banking has become with Truxton Trust. He has more control, greater access and can spend more time away from the office. Win, win, win.